Privacy Policy

Last updated: July 29, 2026

Mooi Equine Balm (referred to as “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit mooiequinebalm.ca, communicate with us, create an account, place an order, subscribe to marketing, or otherwise interact with us.

By using the website, you acknowledge the practices described in this policy. Where consent is required by law, we will ask for it in an appropriate way.

1. Personal Information We Collect

Depending on how you interact with us, we may collect:

Contact and account details, such as your name, email address, phone number, billing address, shipping address, login credentials, and account preferences.
Order and transaction details, such as products purchased, order history, discounts, taxes, delivery method, transaction status, and customer-service records.
Payment-related information. Payments are processed through Wix and the payment provider available at checkout. We generally do not receive or store your complete payment-card number, although we may receive transaction identifiers, payment status, billing details, and limited card information such as card type or last digits.
Shipping and fulfilment information shared with Shippo, Click Ship and selected carriers, including recipient name, delivery address, contact details, parcel information, selected service, label details, tracking number, and delivery status.
Website and device information, such as IP address, browser and device type, operating system, approximate location, referring pages, pages viewed, clicks, session information, and cookie or similar technology identifiers.
Communications and content you provide, including questions, feedback, product reviews, photos, survey responses, and information included in support requests.
Marketing preferences, including newsletter sign-up, consent records, engagement with emails, and unsubscribe choices.

2. How We Collect Information

We collect information directly from you, automatically through the website and cookies, and from service providers involved in operating the store. These may include Wix, payment processors, Shippo, Click Ship, shipping carriers, analytics providers, email providers, fraud-prevention services, and customer-support tools.

3. How We Use Personal Information

Operate, maintain, personalize, and improve the website and online store.
Create and manage customer accounts.
Process payments, fulfil orders, calculate shipping, purchase labels, provide tracking, deliver products, and manage returns or claims.
Communicate about orders, delivery, product safety, recalls, customer support, or changes to our services and policies.
Detect, investigate, and prevent fraud, misuse, security incidents, chargebacks, and other unlawful activity
Maintain records, administer taxes, enforce agreements, resolve disputes, and comply with legal or regulatory obligations.
Send promotional emails or other marketing when permitted by law and in accordance with your choices.
Measure website performance, understand customer interests, and improve our products, content, and advertising.

4. Consent and Your Choices

We collect, use, and disclose personal information with consent where required, or as otherwise permitted or required by law. The form of consent may depend on the sensitivity of the information and the circumstances. You may withdraw consent to optional uses at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may limit our ability to provide certain features or fulfil a request.

Order confirmations, delivery updates, safety notices, recall notices, and other transactional messages are not promotional messages. You may unsubscribe from marketing emails using the link in the message or by contacting us using our contact form. We will process unsubscribe requests within the timeframe required by applicable law.

5. Cookies and Similar Technologies

Our Wix website and connected services may use cookies, pixels, local storage, and similar technologies to keep the website secure, remember settings, operate the shopping cart and checkout, understand site use, and support analytics or advertising. Some cookies are necessary for the website to function; others may be optional.

You can manage available choices through your browser settings. Blocking some cookies may affect website features. For more information, review the cookie settings displayed on our website and the policies of the applicable service providers.

6. When We Share Personal Information

We do not sell personal information for money. We may disclose information:

To Wix and its service providers to host and operate the website, store, customer accounts, checkout, communications, and related features.
To payment processors, banks, and fraud-prevention providers to authorize and process transactions and manage disputes.
To Shippo and selected carriers to calculate rates, create labels, deliver orders, provide tracking, validate addresses, and handle shipping claims.
To vendors that provide email, analytics, advertising, IT, security, bookkeeping, professional, or customer-support services on our behalf.
In connection with a proposed or completed business transaction, subject to appropriate confidentiality and legal requirements.
When required by law, legal process, regulators, or authorities, or when reasonably necessary to protect Mooi, our customers, animals, or others from fraud, security threats, harm, or unlawful conduct.
With your direction or consent.

7. Processing Outside Your Province or Canada

Wix, Shippo, Clickship, payment processors, carriers, and other providers may process or store personal information in other provinces, the United States, or other countries. Information processed elsewhere may be subject to the laws and lawful access requests of those jurisdictions. Contact us if you would like more information about our service providers or cross-border processing.

8. Retention

We retain personal information only as long as reasonably necessary for the purposes described in this policy, including to fulfil orders, support customers, maintain tax and business records, prevent fraud, resolve disputes, enforce agreements, and comply with law. Retention periods vary by record type. When information is no longer required, we will delete, anonymize, or securely dispose of it, subject to backups and legal requirements.

9. Safeguards

We use administrative, technical, and physical safeguards appropriate to the nature and sensitivity of the information. No internet transmission or storage system is completely secure, and we cannot guarantee absolute security. If a privacy breach occurs, we will assess it and provide notifications or reports where required by applicable law.

10. Access, Correction, and Privacy Questions

Subject to applicable law, you may request access to personal information we hold about you, ask us to correct inaccurate information, or raise a concern about our privacy practices. We may need to verify your identity before responding, and legal exceptions may apply.

Send requests to: Sandra Almberg - use our Contact Form

11. Children’s Privacy

Our website and products are not directed to children under the age of majority in their province or territory. We do not knowingly collect personal information from children without appropriate authorization. If you believe a child has provided personal information improperly, please contact us.

12. Third-Party Links and Services

The website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their content or practices.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new “Last updated” date. Where required, we will provide additional notice or obtain consent.

14. Contact Us

Mooi Equine Balm

224101 Hwy 549 W

Millarville AB

T0L 1K0